Q: Is it the same as the picture display? A: No, because these carpets are vacuum packaged, they have wrinkles, and the carpet fibers don't look fluffy. Please lift the carpet and shake it vigorously a few times. Q: How should I clean this carpet? A: We recommend using a vacuum cleaner or cloth. When cleaning is necessary, please clean it by hand and use a hair dryer to loosen the plush. If the size is relatively large, a washing machine can be used. We do not sell any animal fur, Made of specially made polyester fibers, with a soft and comfortable touch Bottom: Suede bottom Plush length: 2cm about PAYMENT: 1. We accept payment by Credit Card, Bank Transfer and other payment that AE supports. 2. Please list your special requirements (color, packages, etc.) when placing the ordr, or leave a message to us. SHIPMENT: 1. Please be sure your shipping address is correct. Please leave us your available phone number. It is required by the Post Office of China when filling out the shipping form 2. Normally, we will FREE SHIP the package via seller's shipping methods. Please contact us if you want to ship by other shipping models, such as DHL, UPS, FedEx, EMS, etc. when placing the order. DELIVERY TIME: All items will be shipped out within 3-5 business days. By Airmail: 15-20 days to ASIA, Europe, North America By DHL, UPS, FedEx: 3-5 business days to most of countries RETURNS & WARRANTY: 1. We will check the item carefully before shipping. 2. If you are not satisfied with the item for any reason, please contact us. We will either send you a new one or refund the money as soon as we receive the returned item. FEEDBACK: If you have a pleasant buying experience in our store, please leave a positive feedback for our products and services with 5-star rating. Please feel free to contact us for any problem and give us a chance to solve it before leaving a negative feedback. Your understanding is highly appreciated.